Terms and Conditions
CONTRACT OF SALE. By using this website or placing an order with Titan.fishing (us, we, our) - you (the customer/cardholder/addressee) agree to the terms and conditions set out below.
MASTERCARD: CREDIT - DEBIT
AMEX (American Express)
BANK DIRECT DEBIT
Sorry we cannot accept payment over the telephone or via email.
CURRENCY CONVERSION. All payments are made in British Pounds Stirling (GBP £). The Euro and US Dollar currency convertor available on this web site is only to be used as a guide. All foreign transaction/exchange rate conversions will be determined by your own Bank/Card Issuer or by PayPal.
CREDIT/DEBIT CARD SECURITY. We know of no documented cases of credit/debit card fraud using our secure online shopping system, PayPal. All credit/debit card numbers are encrypted using 128bit encryption software. Credit/debit card numbers are not held in clear text on any web site or transmitted via Email.
SIZING. Titan use British man-sizes and not skimpy Chinese sizes. Our outerwear garments have generous over-measures for unrestricted movement and casting. If you do not know your chest and waist measurements, please measure yourself and check carefully the sizes available for the products you are ordering. In general the men's sizes are as follows: small fits 30' - 34' chest, medium 36' - 39', large 40' - 43', extra large 44' - 47', extra extra large 48' - 52' and king size 54' - 60' unless stated otherwise. We will exchange any garment to a different size, however all additional postage/delivery charges are payable by the customer.
All other product sizes and dimensions are approximate.
EXCHANGES. Goods can be exchanged for a different size (if available) or used as full or part payment of an alternative product, however all additional postage/delivery charges are payable by the customer. All goods must be returned unused with its original packaging and all labels/swing tickets still attached. Labels/swing tickets do not need to be removed to try on, inspect or assess the goods. You must ensure that reasonable care is taken of the goods you are returning as we will not be held responsible for the returned goods until the returned goods reaches us.
RETURNS. You may return the goods at your expense for a refund of the original product price paid. By law you must first notify us in writing by email within 14 days from the day on which the goods are received. Do not return any goods until you have received approval from us to do so. All goods must be returned unused with its original packaging and all labels/swing tickets still attached. Labels/swing tickets do not need to be removed to try on, inspect or assess the goods. You must ensure that reasonable care is taken of the goods you are returning as we will not be held responsible for the returned goods until the returned goods reaches us.
If item/s are damaged on receipt this MUST be reported to the courier at the time of delivery and reported to us within 3 days of receipt.
Where items are bought as gifts we can only refund the original payer.
*SALE/SPECIAL OFFER/REDUCED TO CLEAR PURCHASES. Your statutory rights are not affected on goods purchased in a sale but given that many of the goods being offered are at below our cost price, our normal returns policy doesn't apply.
Sale goods can be exchanged for a different size (if available) or used as full or part payment of an alternative product, however all additional postage/delivery costs are payable by the customer.
Sale goods cannot be returned for a refund and we will not accept the return of sale goods because a garment ordered is the wrong size or if you have simply changed your mind.
CARING FOR BREATHABLE WATERPROOF CLOTHING. Just as a sports car needs to be serviced, waterproof breathable garments are manufactured with hi-tech fabrics that need to be looked after and treated with a little TLC. All top quality breathable waterproof fabrics the world over suffer from a phenomenon called "WET OUT", this is when precipitation saturates your garment’s outer shell fabric, presenting you with a damp sensation as if your garment was leaking when in fact it is not. To prevent wet out, all leading breathable waterproof outer shell fabrics are treated with an invisible polymer treatment to prevent wet out called "DWR", a durable water repellency that is applied to the outer shell fabric layer, DWR penetrates the fibres reducing the fabrics surface tension causing precipitation to bead and roll off, thus preventing moisture to absorb into the outer shell fabric. As with all leading breathable fabrics the DWR is not permanent, regular wear and tear, exposure to the elements, dirt and detergents will shorten the DWR lifespan. To restore the Durable Water Repellency, hand wash the garment with a mild salt-free detergent. The washing will remove dirt and contaminants and will help rejuvenate the DWR on the outer shell fabric. If precipitation still fails to bead and roll off after washing, the garments DWR has reached the end of its useful life. To restore the garment’s DWR liberally apply a spray-on DWR specifically designed for breathable waterproof clothing (available from all good Outdoor Clothing retailers) to the washed and cleaned garment.
Machine Wash DWR’s or silicone waterproof sprays for tents are not recommended as they will hinder the garments breathability.
WARRANTY. All Titan/Titantex goods purchased from Titan.fishing have a 12 month warranty from the original date of purchase. The warranty only applies to the original owner in addition to your statutory rights under the laws of England. In the unlikely event of a manufacturing or material defect developing during the first 6 months, the goods may be repaired or replaced at our discretion. The warranty is non transferable to subsequent owners. The warranty does not cover misuse, accidental damage, punctures to the fabric or fair wear and tear. Should we deem it necessary that the goods need to be sent to us for inspection, a receipt of proof of purchase must be enclosed. You must ensure that reasonable care is taken of the goods you are returning as we will not be held responsible for the returned goods until the returned goods reaches us. You must return the goods to us by 2nd Class post only, if the goods are too heavy for a 2nd Class post, Standard Parcel service from the Post Office must be used.
We reserve the right to revalue the goods returned as imperfect after heavy wear and tear.
EU health and safety regulations prohibit our staff from handling wet or dirty items. Please return clean and dry.
CATALOGUES. To help save our Planet, we no longer print paper catalogues. All up to date product information is available on this web site.
E-NEWSLETTERS & PROMOTIONS. After your first order you will automatically receive details of future special offers by e-mail. If you do not wish to receive these e-mails, please reply to the e-mail with the subject UNSUBSCRIBE.
NOTES. We have taken as much care as possible to describe and portray items accurately. Slight variations in actual goods may occur. We reserve the right to inform the customer of any incorrect information and/or pricing before the order is dispatched. We also reserve the right to cancel an order for any reason.
Due to our constant search for perfection. Titan reserves the right to change or improve the specification of our products.
TITAN ™, TITAN.FISHING and TITANTEX® words and logos are trademarks of Titan Fishing Products Ltd
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